WE CANNOT ACCEPT RETURNS OF PRESERVED FLOWERS AND PERSONALISED PRODUCTS.
Each of our flower arrangements is expertly handmade to order and for that reason, we are unable to accept returns.
If you wish to change your order (for example date or delivery address) please let us know within 4 working days of the delivery date.
Cancel your order for Valentine’s Day, Mother’s Day delivery or Christmas, please provide 7 days notice for a full refund. If you cancel with less than 7 days notice we require a non-refundable 10% administration fee of the purchase price.
In the event that your order has been damaged during its journey, please contact us within 24 hours of receiving the initial item. Please note your order number in the message along with images of the damage on your order. We will arrange for a free returns label so you can send the item to us to repair your arrangement or create a new one for you. Time scales will vary, however, we do aim to send you out a replacement within a week.
Please note that all damaged items need to be returned in the original packaging so that it arrives back to us in a safe manner. We cannot offer a replacement until the damaged order has been returned to us. We will not accept returns without the original packaging and customers will be liable if the product is not returned in the same condition as it was sent out.
If you do have any queries or concerns about your order, please contact us so that we can assist with your query. Please note your order number in the message.
To start a return, you can contact us as soon as you received it. If your return is accepted, we’ll send instructions on how and where to send the package.
Contact us for questions related to refunds and returns.
We specialise in preserved roses and dried flowers, as well as our popular Galaxy roses in Sydney, Australia. Our floral arrangements are handcrafted using only the best natural flowers that have been dried and Preserved to ensure a gift that will last for years. We believe sending flowers is all about creating the perfect emotional impact.
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